full IBPS Customer Service Associate (CSA) / Clerk 2025 recruitment details in one neat package.
📌 IBPS Customer Service Associates Recruitment 2025 – Full Details
1. Overview
- Conducting Body: Institute of Banking Personnel Selection (IBPS)
- Post Name: Customer Service Associate (CSA) – Clerical Cadre
- Exam Name: IBPS CRP-CSA XV (Common Recruitment Process)
- Total Vacancies: 10,277
- Participating Banks: 11 Public Sector Banks
- Mode of Application: Online
- Official Website: ibps.in
2. Important Dates of recruitment
| Event | Date |
|---|---|
| Notification Release | July 29–31, 2025 |
| Online Application Start | August 1, 2025 |
| Last Date to Apply | August 21, 2025 |
| Prelims Exam Dates | October 2025 (multiple shifts) |
| Mains Exam Date | November 29, 2025 |
| Final Provisional Allotment | April 2026 |
3. Vacancy Details
Total: 10,277 posts across different states.
(Exact state-wise distribution is given in IBPS notification — large vacancies in Maharashtra, Uttar Pradesh, Tamil Nadu, Karnataka, Gujarat, etc.)
4. Eligibility Criteria of recruitment
Nationality
- Citizen of India OR
- Subject of Nepal/Bhutan OR
- Tibetan refugee (settled in India before Jan 1, 1962) OR
- Person of Indian origin migrated from select countries.
Age Limit (as on 01.07.2025)
- Minimum: 20 years
- Maximum: 28 years
- Age Relaxation:
- SC/ST – 5 years
- OBC (Non-creamy) – 3 years
- PwBD – 10 years
- Others as per rules
Educational Qualification of recruitment
- Bachelor’s degree in any discipline from a recognized university.
- Must have computer literacy (certificate/diploma/degree or studied computer in school/college).
- Knowledge of the official language of the state you’re applying for is mandatory.
5. Selection Process of recuitrment
- Preliminary Exam (Qualifying)
- Mains Exam (Final merit based on scores)
- Language Proficiency Test (if applicable)
6. Exam Pattern
Preliminary Exam
| Section | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 min |
| Numerical Ability | 35 | 35 | 20 min |
| Reasoning Ability | 35 | 35 | 20 min |
| Total | 100 | 100 | 60 min |
- Negative marking: 0.25 marks for each wrong answer.
Mains Exam
| Section | Questions | Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 50 | 50 | 35 min |
| General English | 40 | 40 | 35 min |
| Reasoning & Computer Aptitude | 50 | 60 | 45 min |
| Quantitative Aptitude | 50 | 50 | 45 min |
| Total | 190 | 200 | 160 min |
7. Application Fee
| Category | Fee |
|---|---|
| General / OBC / EWS | ₹850 |
| SC / ST / PwBD / ESM | ₹175 |
8. How to Apply
- Go to ibps.in.
- Click on CRP-CSA XV → Apply Online.
- Register with basic details (email, phone).
- Fill in the application form & choose state.
- Upload photo, signature, left thumb impression, and handwritten declaration.
- Pay the fee online and submit.
9. Key Documents Required
- Passport size photo (20–50 KB)
- Signature (10–20 KB)
- Left thumb impression
- Handwritten declaration text: “I, ___, hereby declare that all the information submitted by me in the application form is correct…” (in English, in applicant’s handwriting)
- Degree certificate/mark sheet
- ID proof (Aadhaar, PAN, etc.)
10. Salary & Benefits of recruitment
- Basic Pay: ₹19,900/month
- With allowances: approx. ₹30,000–₹32,000/month depending on posting location.
- Benefits: DA, HRA, medical, pension, job security.